I just realised i posted my report up without the recomendations. The report has been updated and they are also listed below.

Recommendations
 

Short Term Recommendations (Within the Next 12months)
 

• Each location to be equipped with audio – conferencing technology.
• Product updates to be delivered on a weekly basis in a series of audio conferences. Supporting material will be emailed prior to the conference for review by each participant. A Synchronous (telephone – urgent) and Asynchronous (discussion forum – non urgent) communication method will be made available for any queries by staff after the audio conference
• Basic sales training and customer relationship training to be conducted via webinar conferences on a monthly basis in designated sessions with participants from each location.
• Re-evaluate learner readiness

Long Term Recommendations (Longer than 12months)
 

• Evaluate learner readiness for the up take of audio conferencing and in particular webinar usage.
• Conduct more training events using audio conferencing and webinars possibly including other areas of staff such as admin, management and researchers.
• Investigate the cost analysis of video conferencing and if effective conduct primary and important meetings and training session via video hook up.

A medium sized organisation – 500 staff – with offices located in Brisbane, Sydney, Melbourne and Perth. The organisation is part of multi-national manufacturer of medical equipment. 

In Australia, the main function is sales and support of the equipment, except for an elite team of research scientists based in Sydney. 

Currently, product update sessions are conducted monthly in Sydney and all sales and support staff attend. The L & D manager is dissatisfied with this – not just from a cost reduction perspective (travel costs) - but also from a timing perspective. She had in mind something more regular than 1 day per month -perhaps weekly sessions for product updates and perhaps some mini sales training sessions.